---
title: When to Contact Support vs. Use the AMX Portal
description: How to know when to contact support vs. use the AMX Portal
---

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November 14, 2025

# When to Contact Support vs. Use the AMX Portal

**Use the Portal for:**

- Placing orders
- Checking status
- Viewing PODs
- Exporting order history

**Contact Support for:**

- User additions
- Updating account information
- Billing issues
- Rate or contract questions
- Address book file upload
- Requests for custom templates

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