Understanding Your Permanent Account Number (PAN)

Your Permanent Account Number (PAN) was created during American Expediting’s 2025 system upgrade. It standardizes how accounts are organized across our U.S. & Canada network.

Why Your PAN May Be New or Different

Historically, many customers had multiple accounts across multiple locations, brands, or legacy systems. The PAN simplifies this by assigning one standardized identifier across the entire AE network.

This helps ensure:

faster order setup
consistent billing
national visibility across your entire footprint
unified reporting

You May Still See Multiple Accounts

In some cases, your business legitimately requires more than one PAN—for example:

Different legal entities
Different billing structures
Distinct business units or cost centers
Locations with separate compliance or SOP requirements

These will appear clearly in the portal.

Prefer to Consolidate to a Single PAN?

If you wish to:

combine multiple accounts
unify billing
streamline access to your entire footprint

we can consolidate your accounts under one PAN (as long as there are no contractual, compliance, or billing conflicts).

Submit a request through the support form:
What do you need help with? → Account information needs updated

Where to Find Your PAN

You can find it:

In your welcome email
On your next invoice
By requesting it from your Account Manager
In the portal under Billing (where applicable)

Does my pricing change with the new PAN?
No. Your contracted rates remain in place.
The new PAN simply standardizes how your account is structured.