My Address Book Did Not Transfer – What Should I Do?

If your address book did not migrate from your previous system, don't worry—our team will help.

You can:

• Manually re-add addresses
• Upload a CSV file
• Contact your Account Manager to assist with bulk uploads

Why addresses may not have transferred:

• Old system used multiple formats
• Duplicate or incomplete records
• Addresses not associated to your new Permanent Account Number (PAN.)