How to Fix a Rejected Pickup or Delivery Address
If the portal can’t validate the address when placing an order, try:
- Step 1: Add Suite/Floor Correctly
- Enter Suite/Floor in the Address Line 2 field, not the main address field.
- Step 2: Remove Special Characters
- Avoid symbols like #, &, !, *, or internal notes.
- Step 3: Use the Suggested Address
- If Dispatch Science recommends a standardized USPS address, select it.
- Step 4: Add a Note for Drivers
- If the validated address differs slightly (e.g., a new building), add a note like:
“Deliver to Building C—new construction not in maps yet.”
- If the validated address differs slightly (e.g., a new building), add a note like:
Still not working?
Submit a Support Form → Placing an order
We can then manually add the address to your account.