---
title: How to Fix a Rejected Pickup or Delivery Address
description: If the AMX Portal can’t validate the address when placing an order, try these steps.
---

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November 14, 2025

# How to Fix a Rejected Pickup or Delivery Address

If the portal can’t validate the address when placing an order, try:

- **Step 1: Add Suite/Floor Correctly** 
    - Enter Suite/Floor in the **Address Line 2** field, not the main address field.
- **Step 2: Remove Special Characters** 
    - Avoid symbols like #, &, !, \*, or internal notes.
- **Step 3: Use the Suggested Address** 
    - If Dispatch Science recommends a standardized USPS address, select it.
- **Step 4: Add a Note for Drivers** 
    - If the validated address differs slightly (e.g., a new building), add a note like:  
      “Deliver to Building C—new construction not in maps yet.”

**Still not working?**

Submit a **Support Form** → Placing an order 

We can then manually add the address to your account.

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