AMX Portal FAQs

American Expediting – Dispatch Science Portal Customer FAQs

Welcome to the new American Expediting Customer Portal, powered by Dispatch Science! Below are answers to frequently asked questions to help simplify on-boarding.

Be sure to check out our short videos and user guides.

 Q: When did AMX change shipping portals?
A: AMX moved to Dispatch Science on November 17, 2025.

Q: Are all locations and prior brands, including Canada, on the same portal?
A: Yes, all locations (US and Canada) are using the same portal, powered by Dispatch Science.

Q: How do we activate our company account?
A: We have identified at least one user for every customer account. This person(s) will receive an email with instructions to activate the Dispatch Science (DS) portal account.

Q: Can I create a template in the new portal during the view-only period?
A: Yes. Customers can create templates during the view-only period to prepare for launch.

Q: Will I be able to see my contacts before the portal is live?
A: Yes. Customers can view, add, and edit contacts during the view-only period.

Q: How do I find my account number?
A: You can find your account number on your first invoice or contact your Account Manager who can provide it for you. 

Q: Why did my account number change
A: As a result of multiple acquisitions over the years, we have found duplications of account numbers. Your services and account history remain the same—only the number has changed.

Q: Our business is moving/has moved, how do we update our account?
A: Submit a support ticket and request updates for your account.

Q: What web browser works best with the new portal?
A: The portal works best on Google Chrome, Microsoft Edge, or Safari. Please avoid using Internet Explorer, as it’s no longer supported.

Q: Do I need special permissions or software to access the portal?
A: No — the portal is fully web-based. You only need an internet connection and your login credentials.

Q: Can multiple users log in at the same time?
A: Yes — multiple users can access the same company account simultaneously. Each user must have their own login credentials for security.

Q: What should I do if I forget my password?
A: On the login page, click “Forgot Password”, enter your email, and follow the instructions in the reset email.

Q: Driver app; what do I need to download?
A: Drivers can download the Dispatch Science Driver App from the App Store or Google Play. Regular portal users do not need to download an app—access is via web browser.

Q: Where can I find training for the app?
A: Drivers can access our app training here

 Q: If I need support with the app, who do I contact?
A: Please contact your local site manager for assistance with app issues.

Q: Where do I go if I have questions about my settlements?
A: Please visit and/or contact Openforce to view your current settlements.

Q: How fast do I need to accept a job in dispatch science driver app?
A: Jobs will be dispatched only through the driver app, and will be deployed to the closest proximity and available contractor. Each contractor will have 3 minutes before it will auto-delcine and move to the next available.

Q: If I am pre-assigned a route, will I have to accept in dispatch science daily?
A: Yes.

Q: Are addresses validated?
A: Yes. Any address used for a shipment will be validated for accuracy. 

Q: How do I track a package in the portal?
A: Go to Orders → List or Dashboard → Recent Orders. Click the Order ID to view real-time tracking details, driver info, and delivery status.

Q: Can I change my metrics?
A: Yes. At the parcel level, you can switch between Metric and Standard for package weight and dimensions.

Q: How do I create a new order?
A: From your dashboard, click “New Order” and enter the pickup, delivery, and package details. You can save frequently used addresses or service types as templates for next time.

Q: Can I duplicate an existing order?
A: Yes — open a past order and select “Duplicate” to copy details into a new shipment form.

Q: Can we create templates for recurring orders?
A: Yes. Access previous orders via the My Orders tab. Once in the table view, you can select any order to build a template. For more assistance, contact your account manager.

Q: Can I cancel or edit an order after it’s submitted?
A: If the order has not yet been dispatched, you can edit or cancel it directly in the portal. Once assigned to a driver, please call or email dispatch for assistance.

Q: Can I get notifications or updates for my orders?
A: Yes — you can enable email or SMS notifications for pickup, delivery, and exceptions in your user preferences.

Q: Will the portal show proof of delivery (POD)?
A: Yes — PODs, including signatures and time stamps, are available under each completed order’s details.

Q: What if I need reports or data?
A: Run reports directly in the DS portal under Reports, or export your data from eCourier before it’s decommissioned.

Q: Are my contacts moving over to the new portal?
A: Yes. Your eCourier address book will automatically transfer to the Contacts section in the DS portal.

 Q: Will any of my saved package information be saved and brought over from eCourier?
A: Unfortunately, no. Saved package templates from eCourier will not migrate. We recommend creating new templates.

Q: What historical data will be available in the new portal?
A: You’ll see new shipments and contacts in the new portal. For prior shipment history, please export from eCourier before it’s retired or contact your account manager for assistance.

Q: Can I merge my eCourier exports into the new system?
A: Not directly. However, you can save your exported files for reference and upload key data into templates manually if needed.

Q: Will my saved delivery instructions transfer?
A: Custom delivery notes or instructions will not automatically transfer. Please review your templates and add any standard notes to your new DS templates.

Q: What email address should I use to submit an order?
A: The portal is the fastest way to enter orders. However, you may email orders to orders@amexpediting.com

Q: What happens if there’s a system outage?
A: In the rare event of an outage, you can place orders via email (orders@amexpediting.com) or by calling our Care Center.

Q: Will my pickup and delivery zones change?
A: No — your current service zones remain the same. However, response times may improve with optimized routing in the new portal.

Q: How can I check delivery performance or on-time stats?
A: The portal includes reporting tools that show on-time performance, order volume, and delivery status metrics.

Q: I need my invoice in a different format, how do I make a change?
A: Invoices can be downloaded as PDFs. For alternative formats, contact our accounting team at: accounting@amexpediting.com

Q: How do we set up for credit card payments?
A: In Billing Information → Payment Methods, click Add Payment Method and select Credit Card. Enter your card details.

Q: Will my billing cycles change with the new portal?
A: No — your existing billing schedule and terms will remain the same. The DS portal simply provides a new way to view and manage invoices.

Q: Can I download a statement or summary of invoices?
A: Yes — go to Reports → Invoices and select your date range. You can download a statement in PDF format.

Q: Will my existing payment methods carry over?
A: For security reasons, stored payment information does not migrate. You’ll need to re-enter your credit card or payment details in the DS portal once it’s live.