Our Orlando office had an immediate blood delivery to a hospital for a patient on the table, during rush hour. If you’ve ever been to Orlando, it is near impossible to get one from side of town to the other during rush hour.
One of our dispatchers rerouted the driver to get through traffic, bypassing certain known zones of serious congestion. We kept the customer updated the entire time, dedicating to keeping a phone line free to stay in contact. The courier rushed in to the hospital to meet the doctor at the door of the emergency hallway. The doctor signed for it and immediately ran down the hallway to the aid of the patient.
The courier quickly entered the doctor’s name into the order on his smartphone, verifying a proof of delivery, which was immediately to sent to both our office and the customer!
Medical deliveries are extremely important to us. During difficult times, it’s important that the customer receives that specific blood sample or organ, earlier rather than later. The dispatchers keep the customer informed on the driver and aware them of any hiccups so they can plan accordingly upon receiving the package.
Communication is essential because critical updates are important. When you ship something through UPS or FedEx, you want a tracking number so you can verify where it is. We go beyond that by providing uptodate information. Who doesn’t want to know where their shipment is?
Medical or not, American Expediting Company takes the same care with deliveries to be sure that it is completed as quickly as possible.
We understand that every delivery is time-sensitive, ESPECIALLY medical deliveries. Every one of our offices in the country is capable at handling each delivery. Our goal is that the customer feels at ease when placing an order with us.
Next week we’ll give some insight about how we ensure our couriers are equipped with the necessary safety measures and equipment to handle medical deliveries.