Tag Archives: transport

The 6 biggest PAINS with holiday deliveries. (See how we cure them)

It’s very common for a customer to call a courier company during this time of the year and hear endless ringing. Maybe they get to the next step and someone answers the phone, only to sound like they don’t want to speak with them or put them on hold. And then maybe you get someone who wants to put in an order and either it’s excruciatingly slow or not enough details are taken, which causes issue with pickup or delivery.

So much for holiday cheer.

Has this happened to you?

It’s a common issue many of our customers have faced before coming to us.

We’re deep in the holiday season now and it’s getting super busy out there on the roads! Every shipping company in the world is ramping up their efforts to handle the demand of deliveries. On a day to day basis, it can be difficult to anticipate the increased needs and changes required to handle the high volume of orders.

Same day and on demand deliveries are extremely crucial to American Expediting Company during this time of year. It’s easy for us to assess the seasonal demand, simply because we’ve been doing this for over 30 years.

When you’ve been in the business this long, you end up knowing your way around.

This season comes with all kinds of obstacles:

  1. unforeseen traffic
  2. airline delays
  3. closed offices
  4. stress of handling an order.
  5. busy on the other line
  6. lack of detail from the courier company

On Demand is Crucial during the Holidays

The goal during this time (and any time of the year), is to eliminate the stress that comes with all of these issues. We staff our offices all throughout the country with customer service representatives and dispatchers to handle all needs. They answer the customer’s calls, greet them accordingly, and receive all necessary information to ensure proper delivery.

These all sound simple. And in fact, they really are. But how many times have you had issues putting an order in with XYZ company? These are simple essentials that ALL of our representatives adhere to. The best part is, these eliminate potential problems! During this time of the year, the phones are off the hook and there are constant orders being placed. This does NOT stumble our offices because they are all staffed with experienced personnel.

The drivers that we have handling deliveries are all experienced to handle all different types of orders. They understand that each delivery is time-sensitive and do an amazing job communicating with the dispatcher, so that the customer can have up-to-date information. It’s so crucial to know what’s going on when there is traffic, a snowstorm, or just a simple hiccup at a pickup or delivery point.

We are open on EVERY holiday and we love doing it. We love meeting the customer’s needs because we know that on Christmas and New Year’s Day, that deliveries still need to be made. On demand deliveries don’t stop for us.
It’s the busiest time of the year and that’s quite alright. The customer is busy and so are we. And we’re happy to take care of any order that comes our way. That’s the beauty of it all.

How To Be A Medical Transport Specialist

In our part 1 discussion about medical deliveries, we explained why communication is key to keep the customer updated on the status of a driver. Every medical delivery is high priority, so it’s important for us to have constant communication with the courier so we can keep the customer informed of his or status along the way. If you missed the post, check it out here.

Because of the nature of medical deliveries, it’s necessary to have trained, compliant couriers that can handle them. Blood samples, tissues, specimens,  organs, supplies, diagnostic kits, biologicals including UN3733, pharmaceuticals, and more are well within the scope of our independent couriers. We transport these 24/7, 365 days a year.

Every medical delivery is critical with obvious risks involved. Each courier is OSHA and HIPAA certified and equipped with a blood and fluid spill kit to handle any medical delivery. This decreases the risks by having someone qualified and trained to handle anything that arises.

SpillKit

For Instance, our Spill Kit includes the following:

  • (1) Absorbent Powder Pack (0.75 oz)
  • (1) Scoop & Scraper
  • (1) Disinfectant Surface Wipe
  • (1) Mask with Visor
  • (1) Red Biohazard Waste Bag
  • (1) Pair Latex Free Exam Gloves
  • (2) Antimicrobial Hand Wipes
  • (1) Exposure Incident Form

Also, we supply the couriers with coolers, dry ice, wet ice, and gel packs when they pick up. This eliminates any obstacles with transporting items that require a cooled or frozen environment and provides peace of mind to the customer so they don’t have to worry about those necessities. If there are any additional requirements, we can do our best to find a solution.

Our goal is simply to eliminate any guesswork by sending a prepared courier.

All couriers strictly adhere to the chain of custody required for each delivery. This is extremely important when delivering from hospital to hospital, and even more so from a diagnostic center to the airlines. Because these couriers are TSA-Certified, there are zero problems when it comes to tendering at the airport.

And again, because we monitor the courier at each leg of the journey, we know exactly where the individual is at all times and can provide updates to the customer. Medical deliveries are extremely time-critical. This is exactly why we value communication.

We have the ability to track shipments with our online Shipping Wizard. And we’re always a phone call away at 800-525-3278 for any orders and questions.
We’ve been doing medical deliveries for so long that we know everything that is involved with them. We take care of the customer, so they don’t have to worry.