Tag Archives: Quality Service

Common Myths About Medical Couriers Debunked

Due to the growing popularity of medical couriers, they’ve become a hot business topic. Should you hire one? Invest in one? So many questions asked but few answered correctly. As a well-established medical courier, American Expediting understands that common assumptions about medical courier services are more often fiction rather than fact. This is due to many people offering advice about them without being associated with them. So, before you believe any of that, let’s discuss some common myths you’ve probably heard.

Philadelphia Courier Service

 

Expensive

It sounds easy to believe when you haven’t checked for yourself. However, the case is exactly the opposite. Using standard shipping services to transport packages of the medical category comes with a big price tag. This is due to the additional charges you pay for handling something that’s sensitive and delicate.

Urgent deliveries will have added charges that are unavoidable when it comes to using a regular shipping services. On the other hand, American Expediting offers proper handling at a low price. This is cost effective in the long run since you don’t have to invest in hiring your drivers, purchasing vehicles, or pay for equipment like coolers or dry ice.

Lengthy Waiting Periods

It may be expected to hear that delivering sensitive items like test samples and lab results can take longer to arrive. It’s surprising to know that it isn’t the case when it comes to hiring our medical couriers to make your deliveries. We offer same day on-demand delivery services and cater to small towns as well as large metropolitan areas. It may even come as a surprise that we function around the clock, providing services to our customers. So, whether it’s during working hours or midnight, rest assured that we’re available.

Inexperienced Drivers

A very common myth is that medical courier companies use inexperienced drivers to make deliveries. However, this is far from reality. We vet all our couriers before hiring. They must undergo background checks and drug testing before they are hired. Our drivers are also compliant with OSHA, HIPAA, DOT, TSA and other key regulatory agencies. They are also skilled, bonded, and insured.

Improper Handling

Despite it being obvious that there’s a clear distinction between medical couriers and the rest, there’s still a myth about package handling. We always use the appropriate equipment to transport materials. We have multi-compartment coolers to keep specimens at the appropriate temperature throughout transport.

No Emergency Coverage

Many people turn away from availing medical courier services due to being misinformed about emergency coverage policy and insurance. Take relief in the fact that this isn’t true and that a reliable insurance policy covers our medical courier services. Therefore, you can depend on us to deliver your packages safely.

There is no question that despite all the delicate handling and care, accidents can happen. When that happens, no need to worry about how the situation will be handled. Our drivers are trained to prepare for such a situation and take care of it.

Understanding the truth about medical couriers makes it clear why we have become such an integral part of medical deliveries nationwide. Our experience in medical courier services makes us the perfect choice for your needs. 24 hours a day, 7 days a week and 365 days a year, we are available, on-demand, to handle all deliveries. Now that you understand the truth about medical couriers, give us a call to see how we can help you.

For more information, or to get in touch with us, click here.

 

 

 

5 Things to Consider When Selecting a Medical Courier

In the medical field, deliveries are different as they require special care and attention. Medical equipment and medication are specifically fragile in nature so selecting the right courier for your medical deliveries is a difficult task on its own. However, there are some points to help you get started.

  1. Client Confidentiality

The courier service must understand the sensitive nature of medical deliveries. Strict protocol regarding who can view client information ensures patients that their privacy is a top priority. To ensure professional and ethical guidelines are followed in everyday business, these companies carry out background checks on all their agents. Companies that carry out such a process would be serious about their clients’ rights.

  1. Careful Transportation

Delivering medical equipment is different because special care must be taken because of their delicate nature as well as the temperature requirements. This is especially true if your area has a warmer climate, you need a courier service that delivers the products in insulated packaging. Specimens like blood and organs need to be stored at a specific temperature. Therefore, it is vital that packages must be delivered in the necessary equipment that maintain a controlled temperature throughout. Maintaining a high standard of care while transporting medical cargo proves that the service has a policy of delivering your packages in perfect condition.

  1. Timing and Availability

Accurate delivery times and reliable package tracking services are crucial. Many companies may not provide you with this service so be sure to look specifically to be sure it is available. Knowing when the package will arrive puts a patient’s mind at ease helping them make sure that they can be at the delivery location when it arrives. When it comes to medication, timing is especially important since the deliveries are vital for a patient’s health and well-being. Therefore, it’s best not to compromise your peace of mind on this front. Additionally, it is crucial that you be provided services whether it is during working hours or the middle of the night, especially in cases when the package is time sensitive and needs urgent transportation. A 24-hour service is highly paramount for medical deliveries.

  1. Insurance

It is essential that a medical courier service is prepared to handle a situation in the case of unforeseeable events. Therefore, it is important information to know whether a medical courier service and all their drivers are insured by a reliable company. Moreover, ensuring the courier service is licensed is essential to making the right choice.

 

Philadelphia Medical Courier

 

For more information or to get in touch with our team, click here to contact us.

 

Philadelphia courier service-same day delivery service

We built our company one delivery at a time through same day on-demand specialty logistics.

 

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We are in the business of serving our customers.  Time sensitive, same day on demand delivery service is how we built this company from a single man operation to having over 40 offices nationwide. We believe in QUALITY. It’s that philosophy that has strengthened our customer relationships over the years. Every customer and every shipment has an equal and important purpose or story. Our relationships are built on the trust that we will provide a quality service and experience from start to finish.  American Expediting puts a great deal of importance on customer feedback.  We love to hear about how we had an impact on the experience.

Below is an actual customer testimonial:

“In this business, we get plenty of ‘bad news calls’ so I wanted to share a very positive experience I had yesterday and tell you what a good job your driver, Bill P…did for us yesterday. We have some very time-critical shipments going to Japan to support the nuclear power plant debacle and this shipment was one of them…very high visibility with lots of executive stress from the client. Bill made great time, kept us updated throughout the drive and had all his documents in order. I met Bill at UA Cargo to assist in the tendering process and he was very helpful and professional.

Please extend my appreciation for a job well done to Bill and the American Expediting crew! Many thanks!”

Geoff Brandquist
Quick International Couriers

For more testimonials click here.

It’s comments like this that keep driving our philosophy of quality service. We are a specialty logistics provider not only in delivery services but also in our process. American Expediting is welcoming of new challenges. Forward thinking in our process, technology and quality of service has been an integral part of our growth . As a company we are continuing to evolve and grow moving into new territory and expanding our range of industries served.

 “Don’t worry about the how in same day on demand delivery. Leave that to us.”

 

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Whether you need to transport something across town, between cities or across the country, no one puts more reliable Same Day/On-Demand delivery solutions at your command — from bicycle messengers and couriers with cars, minivans, SUVs, cargo vans and trucks to air shipments including next-flight-out. The addition of straight trucks and tractor-trailers to our fleet allows shippers to answer the needs of their customers the same day, with overnight or LTL prices.

We’ll listen carefully to understand your exact requirements, then provide the fastest, most economical door-to-door route to make your deadline — and make you look good. Plus, you can monitor the progress of your deliveries every step of the way using our online Shipping Wizard.

Choose from three service levels:

  • Regular Same Day Service: Provides pickups on an ASAP basis with no hard delivery deadline. Deliveries are generally accomplished within three hours based on mileage.
  • Rush Service: Packages are picked up within 30 minutes and delivered within 1–2 hours, based on mileage.
  • Direct-Drive Service: The ultimate priority service: packages/freight are picked up within 15–30 minutes and delivered directly. No other stops made, no co-mingling of deliveries.

We’re a recognized industry leader in providing top-notch service, seasoned couriers, nationwide coverage and a “We Say Yes!” attitude. When we receive a request for service, our efforts don’t end until a viable, cost-effective solution is at hand.

From documents, small parcels, legal and medical shipments to exotic animals and pets to complete supply chain logistics solutions, American Expediting delivers dependably for its customers nationwide. We built our company one delivery at a time. We’d like to build our relationship with you the same way. To arrange Same Day/On-Demand handling of your next shipment or delivery, call 800-525-3278. To see all of our services offered click here.

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