Tag Archives: logistics

Common Myths About Medical Couriers Debunked

Due to the growing popularity of medical couriers, they’ve become a hot business topic. Should you hire one? Invest in one? So many questions asked but few answered correctly. As a well-established medical courier, American Expediting understands that common assumptions about medical courier services are more often fiction rather than fact. This is due to many people offering advice about them without being associated with them. So, before you believe any of that, let’s discuss some common myths you’ve probably heard.

Philadelphia Courier Service

 

Expensive

It sounds easy to believe when you haven’t checked for yourself. However, the case is exactly the opposite. Using standard shipping services to transport packages of the medical category comes with a big price tag. This is due to the additional charges you pay for handling something that’s sensitive and delicate.

Urgent deliveries will have added charges that are unavoidable when it comes to using a regular shipping services. On the other hand, American Expediting offers proper handling at a low price. This is cost effective in the long run since you don’t have to invest in hiring your drivers, purchasing vehicles, or pay for equipment like coolers or dry ice.

Lengthy Waiting Periods

It may be expected to hear that delivering sensitive items like test samples and lab results can take longer to arrive. It’s surprising to know that it isn’t the case when it comes to hiring our medical couriers to make your deliveries. We offer same day on-demand delivery services and cater to small towns as well as large metropolitan areas. It may even come as a surprise that we function around the clock, providing services to our customers. So, whether it’s during working hours or midnight, rest assured that we’re available.

Inexperienced Drivers

A very common myth is that medical courier companies use inexperienced drivers to make deliveries. However, this is far from reality. We vet all our couriers before hiring. They must undergo background checks and drug testing before they are hired. Our drivers are also compliant with OSHA, HIPAA, DOT, TSA and other key regulatory agencies. They are also skilled, bonded, and insured.

Improper Handling

Despite it being obvious that there’s a clear distinction between medical couriers and the rest, there’s still a myth about package handling. We always use the appropriate equipment to transport materials. We have multi-compartment coolers to keep specimens at the appropriate temperature throughout transport.

No Emergency Coverage

Many people turn away from availing medical courier services due to being misinformed about emergency coverage policy and insurance. Take relief in the fact that this isn’t true and that a reliable insurance policy covers our medical courier services. Therefore, you can depend on us to deliver your packages safely.

There is no question that despite all the delicate handling and care, accidents can happen. When that happens, no need to worry about how the situation will be handled. Our drivers are trained to prepare for such a situation and take care of it.

Understanding the truth about medical couriers makes it clear why we have become such an integral part of medical deliveries nationwide. Our experience in medical courier services makes us the perfect choice for your needs. 24 hours a day, 7 days a week and 365 days a year, we are available, on-demand, to handle all deliveries. Now that you understand the truth about medical couriers, give us a call to see how we can help you.

For more information, or to get in touch with us, click here.

 

 

 

Philadelphia Medical Courier

Why Same-Day Delivery is a Must When Choosing a Medical Courier

When choosing a medical courier, there are a variety of attributes that need to be considered; however, timeliness is one of the most crucial in the medical field. American Expediting has been serving the medical industry for close to 40 years, and we understand the important role that we play for so many pharmacies, hospitals, clinics, home infusion firms, blood banks, labs, and other life science centers every day. In this article, we wanted to discuss the importance of same day delivery when choosing a medical courier and how a company like American Expediting is the perfect choice.

 

Presently, it has become imperative for the medical industry to find ways to provide healthcare to its recipients quicker and more efficient than ever before. Improved equipment in ambulances and smarter tools to use on the field away from the hospital are only a small part of it. A further improvement is the incorporation of medical courier services. These companies vastly differ from regular couriers in the sense that they provide a variety of benefits to clients.

Whether it’s an unstable health condition or something more manageable like diabetes, doctors cannot rely on self-sourced deliveries for patient well-being. Because of this and the importance of the medications for the patient, the medical courier selected should have same day, on-demand, delivery options. Worsening health conditions can also be prevented if the patient can receive their prescriptions and medical equipment at home, without having to travel to doctor offices.

The sensitive nature of transported medical supplies and equipment make it imperative that they are delivered on the same day. However, no medical practitioner would want a speedy delivery at the cost of having it delivered unsafely and in improper condition. Medical couriers have excellent services that put this worry aside due to their careful handling and transportation of medical goods. They have temperature controlled equipment that allow for the delivery of temperature sensitive materials. These include oxygen tanks and donated organs, which must be stored at specific temperatures. This is especially true when it comes to transporting organs; speedy delivery is paramount to ensure a safe transplant procedure.

In other cases, recipients have busy schedules that do not allow for them to receive deliveries unexpectedly. When it comes to this, choose a medical courier that has an edge above the rest. Usually, courier services do not provide tracking features or an accurate, reliable time at which the package will arrive. This puts the recipient at a disadvantage as they would have to plan on how to receive the delivery in case it comes unexpectedly.

Other shipping services prove to be highly problematic when making same day delivery as they add extra charges. This unnecessary cost can be avoided by selecting a reliable medical courier service to make the delivery at a reasonable price instead. Medical couriers take up a responsibility to provide services efficiently while keeping in mind the safety precautions that are required. Clients should have peace of mind that even if packages are being delivered quickly, extreme care is taken to avoid any accidents. However, in the event of an accident, all couriers and agents are trained and experienced to tackle the situation and ensure they make the delivery.

Same day deliveries are highly important as they can directly affect the trust and rapport between healthcare providers and their recipients. This makes it essential for medical couriers to be able to make same-day deliveries when needed. In the medical industry, every task and procedure are subject to response-time. Therefore, it’s best to leave it up to a professional medical courier that offers the best response time and leave nothing to chance.

American Expediting has the know-how and the experience needed to be a trusted medical courier for medical firms nationwide. We have built strong relationships with thousands of companies across the country, and can cater to your same-day on demand delivery needs. When it comes to your medical deliveries, we’re there the first time and every time with exceptional service and couriers that you can trust.

For more information, or to get in touch with us, click here

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Advantages of Using a Nationwide Medical Courier

One of the most valuable attributes about American Expediting is that we have built a nationwide network of company-owned offices and trusted agent partners to handle medical deliveries. We can meet your needs in small town neighborhoods as well as major metropolitan areas. When it comes to medical couriers, a nationwide company like American Expediting is the perfect choice for pharmacies, hospitals, clinics, home infusion firms, blood banks, labs and other life science centers big and small.

Medical Courier Service

Medical couriers are the exact resource that the medical industry needs in the increasingly demanding market. Medical couriers offer specialized service, which allows medication and equipment to be transported quickly and effectively. These services are highly valued by pharmaceutical companies and medical practitioners alike. Our couriers understand the delicate nature of the packages and equipment they transport, as well as acknowledge the sensitive nature of their client’s information, which makes them reliable in terms of confidentiality. Another compelling advantage is that they do it for a more reasonable price compared to standard shipping services.

Many professionals that work in the medical industry are investing in hiring a medical courier service. This saves the cost of having to buy their own vehicles to do the transporting themselves. They look at many features and services that the company offers such as same-day delivery and shipment tracking. However, in the cases of some laboratories and hospitals that conduct medical research, it is a must that they can receive biological and medical samples from anywhere in the country. This requires them to select a medical courier that offers nationwide coverage.

This important factor can greatly enhance a laboratory or pharmaceutical company’s medical services. By extending their services to less populated areas they can ensure that healthcare centers in these areas receive the same equipment as bigger cities. This is because most healthcare centers in these areas would not have highly complicated equipment due to a lack of demand. However, patients that do need it do not have the access to the transportation needed to drive to cities to get it. These health care centers can rely on a medical courier service to transport it for them. When it comes to medical laboratories, there are sometimes cases of unidentified viruses that need to be sent to national laboratories for testing. A reliable medical courier service can allow for this to take place by sending test samples in insulated packing to prevent any spoilage or accidents.

Medical couriers have temperature controlled equipment that allows for sensitive objects to be transported without allowing the risk of exposure to inadequate temperatures. Oxygen supply tanks and donated organs are examples of medical category deliveries that need to be made quickly yet carefully. In many cases, organs or blood must be transported between two different cities or states. It would call for a trusted medical courier service to transport them quickly, so surgeries and transplant operations can be carried out successfully.

A courier company, like American Expediting, that offers nationwide coverage gives fruitful opportunities to medical research facilities in different areas to share and conduct research together. Nationwide coverage will allow them to exchange delicate samples and tests which are highly sensitive to environment and temperature. This allows medical scientists to conduct research in the comfort of their resident laboratories without traveling to a research facility upstate. This is a major factor to consider when selecting a medical courier service.

 

For more information, or to contact our team, click here.

5 Things to Consider When Selecting a Medical Courier

In the medical field, deliveries are different as they require special care and attention. Medical equipment and medication are specifically fragile in nature so selecting the right courier for your medical deliveries is a difficult task on its own. However, there are some points to help you get started.

  1. Client Confidentiality

The courier service must understand the sensitive nature of medical deliveries. Strict protocol regarding who can view client information ensures patients that their privacy is a top priority. To ensure professional and ethical guidelines are followed in everyday business, these companies carry out background checks on all their agents. Companies that carry out such a process would be serious about their clients’ rights.

  1. Careful Transportation

Delivering medical equipment is different because special care must be taken because of their delicate nature as well as the temperature requirements. This is especially true if your area has a warmer climate, you need a courier service that delivers the products in insulated packaging. Specimens like blood and organs need to be stored at a specific temperature. Therefore, it is vital that packages must be delivered in the necessary equipment that maintain a controlled temperature throughout. Maintaining a high standard of care while transporting medical cargo proves that the service has a policy of delivering your packages in perfect condition.

  1. Timing and Availability

Accurate delivery times and reliable package tracking services are crucial. Many companies may not provide you with this service so be sure to look specifically to be sure it is available. Knowing when the package will arrive puts a patient’s mind at ease helping them make sure that they can be at the delivery location when it arrives. When it comes to medication, timing is especially important since the deliveries are vital for a patient’s health and well-being. Therefore, it’s best not to compromise your peace of mind on this front. Additionally, it is crucial that you be provided services whether it is during working hours or the middle of the night, especially in cases when the package is time sensitive and needs urgent transportation. A 24-hour service is highly paramount for medical deliveries.

  1. Insurance

It is essential that a medical courier service is prepared to handle a situation in the case of unforeseeable events. Therefore, it is important information to know whether a medical courier service and all their drivers are insured by a reliable company. Moreover, ensuring the courier service is licensed is essential to making the right choice.

 

Philadelphia Medical Courier

 

For more information or to get in touch with our team, click here to contact us.

 

Medical Couriers

Medical Couriers and Specialty Logistics providers are in the business of saving lives. Our job is important in saving lives at American Expediting.

Medical Couriers and Specialty Logistics Services Providers are in the business of saving lives.

Time and time again we are transporting essential medications, specimens, blood and fluids to hospitals and patients that are saving lives and curing disease. The need for stat medications and fluids could and sometimes is the difference between life and death. We at American Expediting take this very seriously and our dedication to quality and precise specialty logistics is setting us apart. Our Medical Couriers are up to the task.

We handle everything from blood-bank transport to the delivery of essential medications in clinical trials and to aid in the fight against cancer.  It is both an honor and privilege for us to be tasked with doing so.  With patients and clinical staff depending on us we take every step of the process very seriously and dedicate ourselves to completing each delivery in a timely professional and compassionate way.

As a company we continue to grow and expand. We vow to continue to provide the highest quality of service to our customers.

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Deliveries to hospitals and clinics from blood banks is the most essential and on demand service that is utilized by our customers. The following is a story that happens all the time. This is why we do what we do.

“October 17, 2013 did not go as anyone had pictured it. It started as a day filled with anticipation and excitement as I was admitted to the labor and delivery floor to have our first child – a baby girl we named Georgia. It was the day after my due date, so she was actually quite punctual. After a pretty easy labor and a smooth delivery of our 8 pound, 8 ounce healthy baby girl, I began feeling ill. The medical staff equated it with a drop in my blood pressure and tilted my bed back to make me feel better, which worked initially. I had lost more blood than normal during the delivery, and it still seemed like there was something wrong.  My doctor told me that I was continuing to bleed and she couldn’t see where it was coming from, so we needed to go to the operating room (OR) to get a better look.

I ended up developing a very rare condition called disseminated intravascular coagulation (DIC) that kept my blood from clotting normally. DIC has a high mortality rate and is difficult to control. I lost over three liters of my own blood and was in the OR for more than 3 intense hours while numerous physicians, CRNAs, nurses and technicians worked to stop my bleeding.  I received 12 units of blood, 6 units of fresh frozen plasma, and 2 units of platelets before I finally became stable and the bleeding was controlled. What had started as a happy, exciting day had ended in a roller coaster of emotions as my family waited to hear good news about my condition. The next morning I woke up intubated in the critical care unit where I stayed for two days before being able to move back to the labor and delivery floor with my husband and new baby girl. We stayed a total of 5 days in the hospital before we finally brought our little girl home with grateful hearts for the miracle that took place in our lives.

A few weeks after going home from the hospital I had the opportunity, along with my husband Todd and our daughter, to meet some employees from Arkansas Blood Institute. I was able to thank them and to let them see, first hand, the benefits and changed lives that resulted from the work that they do every day. It was a humbling experience to say the least.

Unfortunately, I have to say that I’ve never donated blood in the past; however, Arkansas Blood Institute has gained a lifelong blood donor after my experience. If it wasn’t for blood, plasma and platelet donors, the skilled medical staff wouldn’t have had the resources they needed to save my life and my Georgia would’ve grown up without her mother. I cannot express the extent to which blood donors have affected our family’s life. They kept our world from falling apart that day. Without them, I wouldn’t be enjoying the blessing of becoming a mother to a healthy, happy little girl.  Donating blood is such an easy way that each one of us can give back and change the lives of not only recipients but their loved ones as well. My daughter gets to know her mommy in part because a dozen people decided to donate blood.”

There are stories like this coming in from all over the country because of the work of hospital staff and the dedicated courier services tasked with stat transportation. We will continue to provide this valuable service and take pride in what we do.

For more information on our services please click on this link. 

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We built our company one delivery at a time through same day on-demand specialty logistics.

 

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We are in the business of serving our customers.  Time sensitive, same day on demand delivery service is how we built this company from a single man operation to having over 40 offices nationwide. We believe in QUALITY. It’s that philosophy that has strengthened our customer relationships over the years. Every customer and every shipment has an equal and important purpose or story. Our relationships are built on the trust that we will provide a quality service and experience from start to finish.  American Expediting puts a great deal of importance on customer feedback.  We love to hear about how we had an impact on the experience.

Below is an actual customer testimonial:

“In this business, we get plenty of ‘bad news calls’ so I wanted to share a very positive experience I had yesterday and tell you what a good job your driver, Bill P…did for us yesterday. We have some very time-critical shipments going to Japan to support the nuclear power plant debacle and this shipment was one of them…very high visibility with lots of executive stress from the client. Bill made great time, kept us updated throughout the drive and had all his documents in order. I met Bill at UA Cargo to assist in the tendering process and he was very helpful and professional.

Please extend my appreciation for a job well done to Bill and the American Expediting crew! Many thanks!”

Geoff Brandquist
Quick International Couriers

For more testimonials click here.

It’s comments like this that keep driving our philosophy of quality service. We are a specialty logistics provider not only in delivery services but also in our process. American Expediting is welcoming of new challenges. Forward thinking in our process, technology and quality of service has been an integral part of our growth . As a company we are continuing to evolve and grow moving into new territory and expanding our range of industries served.

 “Don’t worry about the how in same day on demand delivery. Leave that to us.”

 

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Whether you need to transport something across town, between cities or across the country, no one puts more reliable Same Day/On-Demand delivery solutions at your command — from bicycle messengers and couriers with cars, minivans, SUVs, cargo vans and trucks to air shipments including next-flight-out. The addition of straight trucks and tractor-trailers to our fleet allows shippers to answer the needs of their customers the same day, with overnight or LTL prices.

We’ll listen carefully to understand your exact requirements, then provide the fastest, most economical door-to-door route to make your deadline — and make you look good. Plus, you can monitor the progress of your deliveries every step of the way using our online Shipping Wizard.

Choose from three service levels:

  • Regular Same Day Service: Provides pickups on an ASAP basis with no hard delivery deadline. Deliveries are generally accomplished within three hours based on mileage.
  • Rush Service: Packages are picked up within 30 minutes and delivered within 1–2 hours, based on mileage.
  • Direct-Drive Service: The ultimate priority service: packages/freight are picked up within 15–30 minutes and delivered directly. No other stops made, no co-mingling of deliveries.

We’re a recognized industry leader in providing top-notch service, seasoned couriers, nationwide coverage and a “We Say Yes!” attitude. When we receive a request for service, our efforts don’t end until a viable, cost-effective solution is at hand.

From documents, small parcels, legal and medical shipments to exotic animals and pets to complete supply chain logistics solutions, American Expediting delivers dependably for its customers nationwide. We built our company one delivery at a time. We’d like to build our relationship with you the same way. To arrange Same Day/On-Demand handling of your next shipment or delivery, call 800-525-3278. To see all of our services offered click here.

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TOUGHEST Issue In On Demand Delivery

Yes, this is the TOUGHEST safety issue in on-demand delivery.

American Expediting logo

American Expediting is known for the fastest deliveries in the country. Our on-demand delivery is top notch. Call us, we are there in 30 minutes, deliveries an hour later. This happens thousands of times each day but a lot more goes into operating our business.

For one.  We list safety as the most important aspect in everything we do. Safety of the customer’s property, Safety of our facilities, Safety in ensuring the timeliness of life saving medications and most importantly our obligation to practice safety on the road.

Each week we discuss safety throughout the country.

One item, on everyone’s mind is the tragedies caused by distracted driving.

Our National Enemy:

Texting while driving.

Our couriers and staff receive constant reminders to avoid distracted driving at all costs.

Yes, a thousand problems can arise during a delivery. Our dispatchers and customer service representatives are capable of handling those without missing a beat.

But a driver’s safety is of utmost importance. If something tragic happens to a driver, or is caused by a driver, then nothing is going to be able to fix that. An unsafe driver can jeopardize not only the delivery itself by eliminating its chances of reaching the destination, but also the lives of others around him.

Imagine when you hear disappointing news regarding a road tragedy. Your day completely changes. You think about life very differently.

Studies have shown that using a cell phone while driving has increased the risk of having an accident by 34%.

Any kind of use fits in that category, such as:

  • Dialing on the keypad
  • Texting
  • Taking a photo
  • Inputting an address for GPS
  • Looking at social media

We value life dearly at American Expediting Company. The focus is on ensuring every courier follows proper safety procedures. This includes not doing any of the previously mentioned points while driving. The key is for couriers to do them when parked.

Couriers for American Expediting Company do the following while parked to avoid causing an accident:

  • Dial phone calls
  • Send text messages
  • Navigate and find locations

The best part is, technology is capable of improving all of these. There are hands-free speakerphones and bluetooth headsets along with apps that allow you to text and communicate in your vehicle or even while walking and delivering a package. Couriers know when to communicate over the phone and when they should hang up and talk about it later due to road conditions or traffic.

When a dispatcher has to update a courier with details on an a delivery (new address, phone number, reference and shipping numbers, etc), the courier is instructed to pull over and write down the details. The dispatcher may also send them details on their mobile app that contains all of the information they need on the delivery. Then, when the courier is parked, he or she can view the updated details.

Every driver on the road, courier or not, is at risk of causing an accident while using a cell phone. That’s why American Expediting couriers look out for other individuals on the road and encourage them to NOT text and drive. It puts others in danger and it’s important to raise awareness about it.

There are so many safety measures and protocols that can be implemented in your business. We place our efforts in encouraging driver safety for our independent contractors. And the best part is, couriers for American Expediting Company do the same by trying to improve safety out on the road. We hope that everyone is doing the same.

The best way to improve safety on the road is to lead by example.

medical courier

How To Be A Medical Transport Specialist

In our part 1 discussion about medical deliveries, we explained why communication is key to keep the customer updated on the status of a driver. Every medical courier  delivery is high priority, so it’s important for us to have constant communication with the courier so we can keep the customer informed of his or status along the way. If you missed the post, check it out here.

Because of the nature of medical deliveries, it’s necessary to have trained, compliant couriers that can handle them. Blood samples, tissues, specimens,  organs, supplies, diagnostic kits, biologicals including UN3733, pharmaceuticals, and more are well within the scope of our independent couriers. We transport these 24/7, 365 days a year.

Every medical delivery is critical with obvious risks involved. Each courier is OSHA and HIPAA certified and equipped with a blood and fluid spill kit to handle any medical delivery. This decreases the risks by having someone qualified and trained to handle anything that arises.

SpillKit

For Instance, our Spill Kit includes the following:

  • (1) Absorbent Powder Pack (0.75 oz)
  • (1) Scoop & Scraper
  • (1) Disinfectant Surface Wipe
  • (1) Mask with Visor
  • (1) Red Biohazard Waste Bag
  • (1) Pair Latex Free Exam Gloves
  • (2) Antimicrobial Hand Wipes
  • (1) Exposure Incident Form

Also, we supply the couriers with coolers, dry ice, wet ice, and gel packs when they pick up. This eliminates any obstacles with transporting items that require a cooled or frozen environment and provides peace of mind to the customer so they don’t have to worry about those necessities. If there are any additional requirements, we can do our best to find a solution.

Our goal is simply to eliminate any guesswork by sending a prepared courier.

All couriers strictly adhere to the chain of custody required for each delivery. This is extremely important when delivering from hospital to hospital, and even more so from a diagnostic center to the airlines. Because these couriers are TSA-Certified, there are zero problems when it comes to tendering at the airport.

And again, because we monitor the courier at each leg of the journey, we know exactly where the individual is at all times and can provide updates to the customer. Medical deliveries are extremely time-critical. This is exactly why we value communication.

We have the ability to track shipments with our online Shipping Wizard. And we’re always a phone call away at 800-525-3278 for any orders and questions.
We’ve been doing medical deliveries for so long that we know everything that is involved with them. We take care of the customer, so they don’t have to worry.