It’s very common for a customer to call a courier company during this time of the year and hear endless ringing. Maybe they get to the next step and someone answers the phone, only to sound like they don’t want to speak with them or put them on hold. And then maybe you get someone who wants to put in an order and either it’s excruciatingly slow or not enough details are taken, which causes issue with pickup or delivery.
So much for holiday cheer.
Has this happened to you?
It’s a common issue many of our customers have faced before coming to us.
We’re deep in the holiday season now and it’s getting super busy out there on the roads! Every shipping company in the world is ramping up their efforts to handle the demand of deliveries. On a day to day basis, it can be difficult to anticipate the increased needs and changes required to handle the high volume of orders.
Same day and on demand deliveries are extremely crucial to American Expediting Company during this time of year. It’s easy for us to assess the seasonal demand, simply because we’ve been doing this for over 30 years.
When you’ve been in the business this long, you end up knowing your way around.
This season comes with all kinds of obstacles:
- unforeseen traffic
- airline delays
- closed offices
- stress of handling an order.
- busy on the other line
- lack of detail from the courier company
The goal during this time (and any time of the year), is to eliminate the stress that comes with all of these issues. We staff our offices all throughout the country with customer service representatives and dispatchers to handle all needs. They answer the customer’s calls, greet them accordingly, and receive all necessary information to ensure proper delivery.
These all sound simple. And in fact, they really are. But how many times have you had issues putting an order in with XYZ company? These are simple essentials that ALL of our representatives adhere to. The best part is, these eliminate potential problems! During this time of the year, the phones are off the hook and there are constant orders being placed. This does NOT stumble our offices because they are all staffed with experienced personnel.
The drivers that we have handling deliveries are all experienced to handle all different types of orders. They understand that each delivery is time-sensitive and do an amazing job communicating with the dispatcher, so that the customer can have up-to-date information. It’s so crucial to know what’s going on when there is traffic, a snowstorm, or just a simple hiccup at a pickup or delivery point.
We are open on EVERY holiday and we love doing it. We love meeting the customer’s needs because we know that on Christmas and New Year’s Day, that deliveries still need to be made. On demand deliveries don’t stop for us.
It’s the busiest time of the year and that’s quite alright. The customer is busy and so are we. And we’re happy to take care of any order that comes our way. That’s the beauty of it all.