Tag Archives: driver

Common Myths About Medical Couriers Debunked

Due to the growing popularity of medical couriers, they’ve become a hot business topic. Should you hire one? Invest in one? So many questions asked but few answered correctly. As a well-established medical courier, American Expediting understands that common assumptions about medical courier services are more often fiction rather than fact. This is due to many people offering advice about them without being associated with them. So, before you believe any of that, let’s discuss some common myths you’ve probably heard.

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Expensive

It sounds easy to believe when you haven’t checked for yourself. However, the case is exactly the opposite. Using standard shipping services to transport packages of the medical category comes with a big price tag. This is due to the additional charges you pay for handling something that’s sensitive and delicate.

Urgent deliveries will have added charges that are unavoidable when it comes to using a regular shipping services. On the other hand, American Expediting offers proper handling at a low price. This is cost effective in the long run since you don’t have to invest in hiring your drivers, purchasing vehicles, or pay for equipment like coolers or dry ice.

Lengthy Waiting Periods

It may be expected to hear that delivering sensitive items like test samples and lab results can take longer to arrive. It’s surprising to know that it isn’t the case when it comes to hiring our medical couriers to make your deliveries. We offer same day on-demand delivery services and cater to small towns as well as large metropolitan areas. It may even come as a surprise that we function around the clock, providing services to our customers. So, whether it’s during working hours or midnight, rest assured that we’re available.

Inexperienced Drivers

A very common myth is that medical courier companies use inexperienced drivers to make deliveries. However, this is far from reality. We vet all our couriers before hiring. They must undergo background checks and drug testing before they are hired. Our drivers are also compliant with OSHA, HIPAA, DOT, TSA and other key regulatory agencies. They are also skilled, bonded, and insured.

Improper Handling

Despite it being obvious that there’s a clear distinction between medical couriers and the rest, there’s still a myth about package handling. We always use the appropriate equipment to transport materials. We have multi-compartment coolers to keep specimens at the appropriate temperature throughout transport.

No Emergency Coverage

Many people turn away from availing medical courier services due to being misinformed about emergency coverage policy and insurance. Take relief in the fact that this isn’t true and that a reliable insurance policy covers our medical courier services. Therefore, you can depend on us to deliver your packages safely.

There is no question that despite all the delicate handling and care, accidents can happen. When that happens, no need to worry about how the situation will be handled. Our drivers are trained to prepare for such a situation and take care of it.

Understanding the truth about medical couriers makes it clear why we have become such an integral part of medical deliveries nationwide. Our experience in medical courier services makes us the perfect choice for your needs. 24 hours a day, 7 days a week and 365 days a year, we are available, on-demand, to handle all deliveries. Now that you understand the truth about medical couriers, give us a call to see how we can help you.

For more information, or to get in touch with us, click here.

 

 

 

5 Things to Consider When Selecting a Medical Courier

In the medical field, deliveries are different as they require special care and attention. Medical equipment and medication are specifically fragile in nature so selecting the right courier for your medical deliveries is a difficult task on its own. However, there are some points to help you get started.

  1. Client Confidentiality

The courier service must understand the sensitive nature of medical deliveries. Strict protocol regarding who can view client information ensures patients that their privacy is a top priority. To ensure professional and ethical guidelines are followed in everyday business, these companies carry out background checks on all their agents. Companies that carry out such a process would be serious about their clients’ rights.

  1. Careful Transportation

Delivering medical equipment is different because special care must be taken because of their delicate nature as well as the temperature requirements. This is especially true if your area has a warmer climate, you need a courier service that delivers the products in insulated packaging. Specimens like blood and organs need to be stored at a specific temperature. Therefore, it is vital that packages must be delivered in the necessary equipment that maintain a controlled temperature throughout. Maintaining a high standard of care while transporting medical cargo proves that the service has a policy of delivering your packages in perfect condition.

  1. Timing and Availability

Accurate delivery times and reliable package tracking services are crucial. Many companies may not provide you with this service so be sure to look specifically to be sure it is available. Knowing when the package will arrive puts a patient’s mind at ease helping them make sure that they can be at the delivery location when it arrives. When it comes to medication, timing is especially important since the deliveries are vital for a patient’s health and well-being. Therefore, it’s best not to compromise your peace of mind on this front. Additionally, it is crucial that you be provided services whether it is during working hours or the middle of the night, especially in cases when the package is time sensitive and needs urgent transportation. A 24-hour service is highly paramount for medical deliveries.

  1. Insurance

It is essential that a medical courier service is prepared to handle a situation in the case of unforeseeable events. Therefore, it is important information to know whether a medical courier service and all their drivers are insured by a reliable company. Moreover, ensuring the courier service is licensed is essential to making the right choice.

 

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For more information or to get in touch with our team, click here to contact us.

 

TOUGHEST Issue In On Demand Delivery

Yes, this is the TOUGHEST safety issue in on-demand delivery.

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American Expediting is known for the fastest deliveries in the country. Our on-demand delivery is top notch. Call us, we are there in 30 minutes, deliveries an hour later. This happens thousands of times each day but a lot more goes into operating our business.

For one.  We list safety as the most important aspect in everything we do. Safety of the customer’s property, Safety of our facilities, Safety in ensuring the timeliness of life saving medications and most importantly our obligation to practice safety on the road.

Each week we discuss safety throughout the country.

One item, on everyone’s mind is the tragedies caused by distracted driving.

Our National Enemy:

Texting while driving.

Our couriers and staff receive constant reminders to avoid distracted driving at all costs.

Yes, a thousand problems can arise during a delivery. Our dispatchers and customer service representatives are capable of handling those without missing a beat.

But a driver’s safety is of utmost importance. If something tragic happens to a driver, or is caused by a driver, then nothing is going to be able to fix that. An unsafe driver can jeopardize not only the delivery itself by eliminating its chances of reaching the destination, but also the lives of others around him.

Imagine when you hear disappointing news regarding a road tragedy. Your day completely changes. You think about life very differently.

Studies have shown that using a cell phone while driving has increased the risk of having an accident by 34%.

Any kind of use fits in that category, such as:

  • Dialing on the keypad
  • Texting
  • Taking a photo
  • Inputting an address for GPS
  • Looking at social media

We value life dearly at American Expediting Company. The focus is on ensuring every courier follows proper safety procedures. This includes not doing any of the previously mentioned points while driving. The key is for couriers to do them when parked.

Couriers for American Expediting Company do the following while parked to avoid causing an accident:

  • Dial phone calls
  • Send text messages
  • Navigate and find locations

The best part is, technology is capable of improving all of these. There are hands-free speakerphones and bluetooth headsets along with apps that allow you to text and communicate in your vehicle or even while walking and delivering a package. Couriers know when to communicate over the phone and when they should hang up and talk about it later due to road conditions or traffic.

When a dispatcher has to update a courier with details on an a delivery (new address, phone number, reference and shipping numbers, etc), the courier is instructed to pull over and write down the details. The dispatcher may also send them details on their mobile app that contains all of the information they need on the delivery. Then, when the courier is parked, he or she can view the updated details.

Every driver on the road, courier or not, is at risk of causing an accident while using a cell phone. That’s why American Expediting couriers look out for other individuals on the road and encourage them to NOT text and drive. It puts others in danger and it’s important to raise awareness about it.

There are so many safety measures and protocols that can be implemented in your business. We place our efforts in encouraging driver safety for our independent contractors. And the best part is, couriers for American Expediting Company do the same by trying to improve safety out on the road. We hope that everyone is doing the same.

The best way to improve safety on the road is to lead by example.