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Medical Courier Service

Why Communication Is Key For Medical Deliveries

Our Orlando office had an immediate blood delivery to a hospital for a patient on the table, during rush hour. If you’ve ever been to Orlando, it is near impossible to get one from side of town to the other during rush hour.

One of our dispatchers rerouted the driver to get through traffic, bypassing certain known zones of serious congestion. We kept the customer updated the entire time, dedicating to keeping a phone line free to stay in contact. The courier rushed in to the hospital to meet the doctor at the door of the emergency hallway. The doctor signed for it and immediately ran down the hallway to the aid of the patient.

The courier quickly entered the doctor’s name into the order on his smartphone, verifying a proof of delivery, which was immediately to sent to both our office and the customer!

Medical deliveries are extremely important to us. During difficult times, it’s important that the customer receives that specific blood sample or organ, earlier rather than later. The dispatchers keep the customer informed on the driver and aware them of any hiccups so they can plan accordingly upon receiving the package.

Communication is essential because critical updates are important. When you ship something through UPS or FedEx, you want a tracking number so you can verify where it is. We go beyond that by providing up­to­date information. Who doesn’t want to know where their shipment is?

Medical or not, American Expediting Company takes the same care with deliveries to be sure that it is completed as quickly as possible.

We understand that every delivery is time-­sensitive, ESPECIALLY medical deliveries. Every one of our offices in the country is capable at handling each delivery. Our goal is that the customer feels at ease when placing an order with us.

Next week we’ll give some insight about how we ensure our couriers are equipped with the necessary safety measures and equipment to handle medical deliveries.

Stay Tuned!

How We Make Sure Your Delivery Arrives On Time

In the Southeast, when hurricanes cause electrical outages or closed roads, your delivery still gets to its destination on time.

How?

As a 24/7, 365 days a year of company, it’s important that American Expediting Company puts the customer first. There’s no question that deliveries still need to be made during storms. Electrical or phone outages are easily bypassed. We have numerous offices in the country that are able to take over and help during difficult environments.

Our dispatchers are trained to handle services in multiple cities. Our National Call Center in Pittsburgh is exceptional at handling any issues that may arise. The Courier Management System we use allows all dispatchers to be aware of the various deliveries going in and out of a city. So when a problem occurs, such as a storm, a dispatcher in another city can quickly take over and resolve the situation. This may mean letting the customer know of any traffic or obstacles that can affect pickup, or delivery, as well as providing up to date information on the status of the courier. Regardless of the issue, the customer remains informed because our other offices can quickly act as backup to handle the job.


As a nationwide company, we are capable of handling your job in a city, regardless of the circumstances. American Expediting Company cares about the customer AND the package. We value each and every job that we take on, and ensure that it is handled with care. All of our offices are equipped with the tools necessary to cover your delivery, so that you never have to worry.